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  • What is CUGA's return policy on a CUGA vest purchase?
    We know that sometimes a CUGA Vest is purchased and may not fit the dog or meet with the consumer's ideas regarding the vest's fit on their dog. The CUGA Inc. return policy is as follows. CUGA happily accepts Returns or Exchanges within 6 months of purchase. Returned merchandise must be in new and sell-able condition. Please make sure the merchandise is in it's original packaging with all of it's paperwork/tags. All returns/exchanges will be subject to inspection before a refund can be issued. During inspection, if it is determined the returned item is soiled, worn, washed, torn, scuffed, has acquired a new odor or has been otherwise damaged, we will be unable to issue a refund. If your item does not pass our inspection, we will contact you to arrange to have the merchandise returned to you. Once approved, you can expect us to process your refund to the original method of payment within 2 business days. *Please note that it can take banks 5-10 business days to fully process a refund. We require that you pay for the return shipping cost as we do not charge restocking fees. The original invoice shipping charges will be refunded only if the item is defective or shipped as a result of our error.
  • Is the vest going to be too hot for my dog?
    The vest is made of breathable waterproof cordura. Although designed to be worn anytime of the year, the vest might make your dog too warm if they are exercising significantly, if the outdoor temperature is elevated or the outdoor activity is in the sunshine. Personally my dog hasn’t been effected when the temperature is above 70 degrees in training or out hiking BUT I watch my dog and know my dog when he is getting overheated. Know your dog! Be a responsible pal!
  • Can my dog swim in the vest?
    The vest is made of breathable waterproof cordura. Yes the vest is washable waterproof material. We have designed the vest for the dog to have the capability to run, scent, swim or just do dog things. If in the field don’t worry about game flying across manageable water for a retrieve. Again be a responsible owner and partner to your dog, don’t put them in harms way even if marginal.
  • How is the vest going to fit on my dog?
    The vest is designed so it should fit around the dog’s chest area fairly snug but the adjustability of the vest offers you the ability to do what seems right for you and for your dog. There should be a slight gap in the neck area for the dog to be able to retrieve and run in comfort, the gap acts as cushion for when the dog encounters an object. The breastplate is double layered 1000 Denier Cordura and should cover the front of the chest area, the width of different sized vests should allow for protection while offering mobility. The holes for the front legs are designed to allow a running dog maximum stretch without any chaffing. The vest should cover the shoulder area and run down the back to about the hip. The underside of the vest can be loose around the narrower portion of the body, and there is a cut out designed for male dogs to comfortably urinate. There is also enough protection for nursing female nipples to be protected if they are out in an area where their nipples might become irritated.
  • On a new CUGA Vest my dog is managing to get both legs through one leg hole. What’s up with that?
    A great question and an issue that occurs, though rarely. When you receive the new CUGA Vest (or any other dog vest) the dog may need to adapt to their new garment. With the CUGA Vest’s double layer 1000 Denier Cordura® brand protection, the material is fairly stiff out of the package. A solution. Many CUGA Vest customers have washed their vest in a washing machine and air-dried the CUGA Vest with the convenient Black Hang Loop on the inside of the vest. Then, when dry put the vest back on the dog and throw a few bumpers outside and the double leg in a single leg hole is most often resolved. As always we welcome customer questions and comments. Mark – Handler.
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